System Administrator

Posted: 06/14/2022

Rite-Solutions, a growing and innovative CMMI Level III software and systems engineering company, is seeking skilled and motivated candidates for a Jr. System Admin/Help Desk Administrator opening. This position is located in our Middletown, RI office.

Who is Rite-Solutions

Rite-Solutions, Inc., is a growing and innovative CMMI Level III software and systems engineering company, that values the experience of the employee, their wellbeing, and their experience on a personal and professional level as part of a key fabric in building and maintaining an innovative and culture rich experience for the employee and their family. This commitment to our company and our employees was recently recognized as we were awarded a Providence Business News Best Places to Work Winner for 2021!

About Our Team

Rite-Solutions is proud to boast about an industry leading workforce comprised of Engineers, Project Managers, Administrative Professionals, Human Resources, IT and IA teams. Our team members are more than just coworkers. They are a family of like-minded individuals rowing together to embody our motto of Friends Enjoying Work (One of F.E.W.), participating in much more than a 40-hour work week enriched with wellness, outreach, and environmentally conscious company and community-based activities.

Who You Are (Job Description):

This position requires a candidate with 1-3 years' experience in an IT related field with a background in end-user and application support. The candidate should have or be pursuing IT-related degree. Duties consists of working with the IT staff to support end-user needs, desktop and office applications, supporting end-user software and hardware needs, both remotely and hands on. The candidate will play an important role in onboarding new employees, managing assets and setting up hardware and software. The salary range for this role is $50 - $62.5K.

Duties and Responsibilities

  • Support all end-user related issues.
  • Work in the help desk ticketing system
  • Meet SLA level of service for help desk
  • Assign tickets to appropriate IT support personnel
  • Assist IT System Administrator with software installs
  • Setup New hire laptops and greet them on first day
  • Administer, install and troubleshoot windows operating systems
  • Coordinate with System Adin to update Laptop builds and procedures
  • Configure software and resolve technical problems.
  • Support end-user technology needs, including email printing and application services
  • Documentation of policies and procedures as well as end-user guides and training materials
  • Work with facilities to ensure end-users have an acceptable working environment.
  • Position is full time and located in Middletown RI (May require some afterhours work)
  • Documentation of policies and procedures as well as end-user guides and training materials

What Qualities and Skills Earned Along The Way Will You Bring with You

  • 1-3 years of experience in windows 10 support
  • Associates degree or equivalent training in Computer Science, Computer Engineering or related technology skills
  • Good understanding of Network fundamentals
  • Experience with Microsoft Office products
  • Strong understanding of Active Directory
  • Effective written and verbal skills
  • Able to take direction as well as the desire to take initiative
  • Able to work with hands for minor facility repair/improvement needs
  • Position requires US Citizenship and the ability to obtain a Secret-level security clearance with the US Government

Additional Skills of Interest (not required)

  • Familiarity with Office 365 and SharePoint
  • CompTIA Security+ Certificate
  • Experience with Information Technology and Information Security frameworks, including NIST 800-171 and NIST 800-53
  • Experience hardening information systems using Security Technical Implementation Guides

Why Row with Us?

We believe employing people with a strong desire to contribute to a culture rich team builds lasting relationships and fosters strong career growth while delivering the highest quality output to our customers.

As an EOE/AA employer, Rite-Solutions will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Public Information

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.