Lab Facility Support

Rite-Solutions, Inc., is a growing and innovative CMMI Level III software and systems engineering company, that values the personal and professional experience of the employee as part of the key fabric of building and maintaining an innovative and culture rich experience for the employee and their family. This commitment to our company and our employees has been recognized as we were awarded the Providence Business News "Best Places to Work" Winner in 2021 and the "Great Place to Work" Certification in 2022! Recipient of Hire VETs Medallion Award in 2021!

We are currently seeking skilled and motivated candidates for a Client Service Support Representative/ Testing Facility Scheduler for on-site support at the customer site in Newport, RI.

Job Description:

Rite-Solutions is seeking a motivated IT Tech to support Client Service Support for on-site support at the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT). Provide support with regards to the use of Information Technology (IT) to provide scheduling services for testing facility utilization.

Principle Duties and Responsibilities:

  • Excellent customer service, interpersonal, communication skills
  • Excellent customer technical and product support
  • Knowledge of testing facility and associated equipment within the facility(s)
  • Knowledge of equipment configurations as they relate to projects /programs utilization
  • Proficient in information technology, operations management, and availability of specific equipment
  • Knowledge of user requirements to perform testing in support of US navy and end user mission needs
  • Ability to understand and prioritize user needs against available equipment resources
  • Ability to resolve conflicts due to emergent scheduling circumstances
  • Gather feedback for and implement continuous improvement
  • Work with end-user teams to improve overall processes
  • Work with external vendors as required
  • Attend all meetings as applicable and provide necessary feedback when prompted
  • Ability to work independently on problems and projects
  • Demonstrate attention to detail in planning, preparing process documents
  • A general knowledge of Microsoft Office Applications
  • General knowledge of computer hardware
  • Able and willing to learn new as well as existing technologies
  • Be a contributing member of a Technical Team

Additional Specific Requirements and Skills

  • Maintain T&E Consolidated Test Schedule spreadsheets
  • Receive and adjudicate all T&E requests from subsystems and users
  • Resolve any schedule conflicts between subsystems and other test bay users
  • Support weekly scheduling meetings with all BYG1, Subsystem, and test bay users


  • Strong people skills to deal with multiple team users
  • Strong Microsoft Excel toolset
  • Onsite presence required to work with bay users
  • Position requires U.S. Citizenship. Ability to obtain a security clearance with the US government; active security clearance preferred
  • Military or government experience preferred but not necessary

As an EOE/AA employer, Rite-Solutions will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

We are looking for talented individuals to join our team of Friends Enjoying Work! Apply if you are interested in becoming one of F.E.W!

Public Information

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.